Social Responsibility, Communication and Motivating Behaviour Change (Advanced)
UPDATE ON COVID-19
Our face-to-face training sessions are currently suspended due to COVID-19 (Coronavirus). We are now offering all training remotely. Please contact us for further details.
Training session that provides staff with the skills to have proactive interactions with all customers on the subject of safer or responsible gambling, and how to deal with escalated responsible gambling issues.
Time: 2.5 hours over 5 consecutive days (12.5 hours in total)
Delegates: 5-10 people
Location: Remote (via video conferencing)
What does the training cover?
This course gives an in-depth understanding of how motivational communication works and includes opportunities for practice time, to improve confidence in handling interactions with social, at-risk or problem gamblers.
The course equips learners with the theoretical and practical skills for handling calls and conversations, with special focus on staying safe and self-care when dealing with more challenging situations.
Training includes case studies, group discussion and an opportunity for role-playing using the Motivational Interviewing technique. We provide all training materials. Each participant is awarded a GamCare Social Responsibility Certificate of Attendance.
Who should attend?
This course is aimed at those working across the gambling industry dealing with escalated responsible gambling issues, who need to carry out proactive responsible gambling interactions.
Impact of training
GamCare conducts a pre-training assessment and asks participants to complete a feedback form following the session. All evaluations are kept on record and communicated to your business following the session. We also offer more formal training evaluation at an additional charge.
Submit an enquiry via the form below and we’ll be in touch to discuss your requirements.