Social Responsibility, Communication and Motivating Behaviour Change (Advanced)
Training session that provides staff with the skills to have proactive interactions with all customers on the subject of gambling related harm, and how to deal with escalated safer gambling issues.
Duration: 2 days
Delegates: 5-15 people depending on location
Location: Online or face to face
What does the training cover?
This course gives an in-depth understanding of how motivational communication works and includes opportunities for practice time, to improve confidence in handling interactions with social, at-risk or problem gamblers.
The course equips learners with the theoretical and practical skills for handling calls and conversations, with special focus on staying safe and self-care when dealing with more challenging situations.
Training includes case studies, group discussion and an opportunity for role-playing using the Motivational Interviewing technique. We provide all training materials. Each participant is awarded a Certificate of Attendance.
Who should attend?
This course is aimed at those working across the gambling industry dealing with escalated safer gambling issues, who need to carry out proactive customer interactions.
Impact of training
GamCare conducts a pre-training assessment and asks participants to complete a feedback form following the session. All evaluations are kept on record and communicated to your business following the session. We also offer more formal training evaluation at an additional charge.
Submit an enquiry via the form below and we’ll be in touch to discuss your requirements.
GamCare is committed to ensuring that our training and awareness raising events are accessible to a wide range of audiences. Find out more about the adjustments we can make to our training.
Open training options available
Don’t have enough people for one of our in-house training sessions? Use the form below to enquire about our upcoming opening training sessions.