As well as ensuring vulnerable customers get seamless access to the support they need, through this transfers process GamCare can report back to businesses anonymously on the number and quality of calls transferred, as well as some high-level outcomes of transfers, helping businesses understand the impact of their interventions. This process serves to benefit the customer, the business and GamCare.
Customer Service teams who have received our Social Responsibility and Motivating Behaviour Change (Advanced) training can be provided with a dedicated hot-key to transfer callers into the National Gambling HelpLine. This separate line bypasses the recorded messages of the main line to connect directly to our team of advisers.
Advisers at GamCare are trained to identify and expect calls to be transferred in this way and can immediately begin to manage the call, giving the expert support required to the customer in need.
As part of the package GamCare provides:
Please note that the cost of a license does not directly fund our HelpLine services.
Submit an enquiry via the form below and we’ll be in touch to discuss your requirements. You can also download our Industry Services Brochure.