Social Responsibility and Interaction (Intermediate)
UPDATE ON COVID-19
Our face-to-face training sessions are currently suspended due to COVID-19 (Coronavirus). We are now offering all training remotely. Please contact us for further details.
Training session that provides staff with the skills to interact with customers on the subject of safer or responsible gambling.
Time: 2.5 hours over 3 consecutive days (7.5 hours in total)
Delegates: 5-10 people
Location: Remote (via video conferencing)
What does the training cover?
This course enables gambling industry managers and employees to identify customers who may have an issue with gambling, to understand their behaviour and conduct sensitive, meaningful interactions with those customers at the right time and place to signpost to appropriate support services.
As well as helping teams to identify the behavioural characteristics of customers who may be at risk of gambling-related harm, this course gives an understanding of the psychology of gamblers in relation to interaction. It will encourage the development of skills to provide effective, motivational interactions and conversations with at-risk customers.
Training includes case studies, group discussion and an opportunity for role-playing responsible gambling interventions. We provide all training materials. Each participant is awarded a GamCare Social Responsibility Certificate of Attendance.
Who should attend?
This course is aimed at those working across the gambling industry, who have responsible gambling interactions with customers in a front line capacity, such as customer service teams or those working in land-based premises.
Impact of training
GamCare conducts a pre-training assessment and asks participants to complete a feedback form following the session. All evaluations are kept on record and communicated to your business following the session. We also offer more formal training evaluation at an additional charge.
Submit an enquiry via the form below and we’ll be in touch to discuss your requirements.