Helpline Transfer Service Support
Train your staff
It’s important that your staff are trained on how to conduct safe and appropriate transfers to the National Gambling Helpline.
Included in your annual licence fee is unlimited access to the Helpline Transfers training, so that staff can revisit the training and refresh their knowledge any time. There is no limit to the number of staff who can complete the training.
Helpline Transfers Training
Our Helpline Transfers training takes only an hour to complete and is designed to give your staff the knowledge and confidence to identify the right calls to be transferred. The training consists of a video and a guide. We also offer a “Cheat Sheet” which staff can keep at their workstation as a reminder on how to make transfers.
Our 15-minute video will teach staff:
- Essential concepts of harmful gambling
- Key information about GamCare and the National Gambling Helpline
- How to make a smooth warm transfer
- When not to make a transfer
The Helpline Transfer Guide covers important additional topics such as:
- Spotting the signs of gambling harm in customers
- Safeguarding best-practice
- Information about other support services
The Guide is updated with data directly from the National Gambling Helpline.
Why complete the training?
Only staff who have completed our training can conduct transfers.
Monitoring completion rates
All staff who will be offering transfers need to complete the training on at least an annual basis. We ask that you keep track of staff completion rates.
Helpline Transfers Training access
GamCare will send you a link and a password to access the training via email.
